RETURN & REFUND POLICY
At Kalibo Design, every single item is custom-made and printed specifically for you the moment you place an order. Because we operate on an on-demand basis to prevent waste, we cannot accept general returns or exchanges for buyer's remorse or incorrect size selection.
However, your satisfaction is our priority. If there is an issue with your order, we handle it through our strict quality assessment process:
Damaged or Defective Items
If your product arrives damaged, misprinted, or defective, you must contact us at [info@kalibodeign.com] within 3 days of delivery. Please include your order number and clear photos of the issue.
Review Process
Once submitted, our quality control team will evaluate your claim within 24-48 hours. If approved, we will immediately send you a replacement or issue a full refund—completely free of charge.
Lost in Transit
If your package is confirmed lost by the carrier before delivery, we will reprint and reship your order at no extra cost.
Important Notes
- Claims submitted after the 3-day delivery window will unfortunately not be eligible for review.
- Please double-check our size charts before placing an order to ensure the perfect fit.
- We cannot be held responsible for packages delivered to an incorrect address provided during checkout.